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Commonplace information page - Cast Bronze Collection product photo.

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SHIPPING/RETURNS

DOMESTIC SHIPPING All orders over $100 include free shipping and will be shipped via USPS Priority Mail. All orders with a total below $100 will be shipped USPS Priority Mail or First Class Parcel with a charge of $5 or less, depending on order weight. Most orders will be shipped and processed within 24 hours of purchase, and always no later than 48 hours.
ORDER TRACKING A tracking number will be provided to you upon shipment of your purchase. This tracking number is created by the shipping carrier and will be updated when your package has been scanned into their system, as well as throughout the shipping process.
INTERNATIONAL SHIPPING We do offer international shipping options via USPS Priority Mail International and DHL Express. Rate is determined by weight, size and destination. Please take special care in entering your address for international shipments to help reduce risk of a lost package. Commonplace is not responsible for customs delays, fees, charges or taxes that may be required by your country upon receipt of shipment at customs or at delivery to your door. Please email info@commonplaceshop.com if you have any questions about your international order and we would be happy to help.
RETURNS / EXCHANGES To begin any return, email info@commonplaceshop.com with your order number and reason for return. Return requests are accepted within 30 days of receipt. We ask that return requests are only made for items in unused and original condition. You will receive a follow up email with further details and return address. See below for situational details.
FREE RETURNS (US - WITHIN 5 DAYS) We will provide a free return label for US orders within 5 days after receipt of item. Email info@commonplaceshop.com within 5 days of delivery date as shown with your tracking number. At that time we will provide you a return label to print. Just repack your item, attach the label and send the item on its way via drop-off at your nearest USPS location. A follow up email will be sent to you when item is received and processed for return. Oringial shipping costs are not refundable (always $5 or less).
US RETURNS (WITHIN 6-30 DAYS) After 5 days, return costs are at your expense, but a full refund will still be provided of the purchase price when item is received. We strongly encourage a shipping service that provides a tracking number. We do not assume responsibility for packages lost while being returned without proof of delivery to us at Commonplace.
INTERNATIONAL RETURNS All international return costs are at the customers expense and you may return using the method of your choosing. We strongly encourage a service that provides a tracking number. We do not assume responsibility for packages lost while being returned without proof of delivery to us at Commonplace. Commonplace does not refund for original shipping costs at this time.
SHIPPING QUESTIONS? Don't hesitate to email us at info@commonplaceshop.com with any questions regarding shipping or returns.

PRIVACY/TERMS/SECURITY

Customer security is a top priority for us at Commonplace - which is why we chose to host our shopping cart on Shopify, a certified Level 1 PCI DSS compliant shopping cart. For us to complete and fulfill your order, we must ask for some of your personal information. We will never sell or share your information with a third party and payment information is deleted after transaction is complete (we never see your full card number - it is only run through the secure payment system). View our complete TERMS of SERVICE and PRIVACY POLICY for more information. Also, please feel free to email us at info@commonplaceshop.com if you have any privacy concerns or would like to know more.

CONTACT

Email: info@commonplaceshop.com
Phone: +1 4142159838
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