Shipping and Returns

Commonplace Shipping and Returns


SHIPPING

DOMESTIC SHIPPING Orders over $85 include free shipping and will be shipped via USPS Priority Mail, UPS Ground or FedEx Ground. Orders with a total below $85 will be shipped USPS Priority Mail, UPS Ground or First Class Parcel with a charge of $5.99 or less, depending on order weight. Expedited shipping is available at cost. Most orders will be shipped and processed within 24 hours of purchase, and always no later than 48 hours.

ORDER TRACKING A tracking number will be provided to you upon shipment of your purchase. This tracking number is created by the shipping carrier and will be updated when your package has been scanned into their system, as well as throughout the shipping process.

INTERNATIONAL SHIPPING We do offer international shipping options via USPS Priority Mail International and DHL Express. Rate is determined by weight, size and destination. Please take special care in entering your address for international shipments to help reduce risk of a lost package. Commonplace is not responsible for customs delays, fees, charges or taxes that may be required by your country upon receipt of shipment at customs or at delivery to your door.

RETURNS

USA RETURNS Email info@commonplaceshop.com with your order number to begin your return. Returns are accepted within 20 days of items being received (as shown by your tracking number).

As a small neighborhood shop, we have unfortunately felt the need to install a small return shipping and restocking fee as of October, 2020. We will provide a return shipping label upon request, deducting a $2.99-$12 fee from the value of your return depending on the size and weight of the item(s) being sent back (small lightweight items $2.99, larger heavy items closer to $12). Returns for us are always a conversation and we're committed to quality service in our return process, including fast communication, processing, and answers to your questions. Please let us know if there is anything we can do to ensure happiness with your purchase, and thank you for your understanding. 

We ask that return requests are only made for items in unused and original condition. Original shipping costs are not refundable (always $5.99 or less in the USA). We do not assume responsibility for packages lost or damaged while being returned without proof of delivery to us at Commonplace. Items in our sale section are not eligible for returns. Please pack breakable items with care - the journey can be a rough one.

INTERNATIONAL RETURNS International returns are accepted within 10 days of receipt of item(s) and at the cost of the customer. Email info@commonplaceshop.com with your order number to begin your return. We do not assume responsibility for packages lost while being returned without proof of delivery to us at Commonplace. Commonplace does not refund for original shipping costs at this time.

SHIPPING QUESTIONS? Don't hesitate to email us at info@commonplaceshop.com with any questions regarding shipping or returns. Items in our sale section are not eligible for returns.


PRIVACY/TERMS/SECURITY

Customer security is a top priority for us at Commonplace - which is why we chose to host our shopping cart on Shopify, a certified Level 1 PCI DSS compliant shopping cart. For us to complete and fulfill your order, we must ask for some of your personal information. We will never sell or share your information with a third party and payment information is deleted after transaction is complete (we never see your full card number - it is only run through the secure payment system). View our complete TERMS of SERVICE and PRIVACY POLICY for more information. Also, please feel free to email us at info@commonplaceshop.com if you have any privacy concerns or would like to know more.