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Shipping and Returns
DOMESTIC SHIPPING Orders over $85 include free shipping and will be shipped via USPS Priority Mail or UPS Ground. Orders with a total below $85 will be shipped USPS Priority Mail, UPS Ground or First Class Parcel with a charge of $5.99 or less, depending on order weight. Expedited shipping is available at cost. Most orders will be shipped and processed within 24 hours of purchase, and always no later than 48 hours.
ORDER TRACKING A tracking number will be provided to you upon shipment of your purchase. This tracking number is created by the shipping carrier and will be updated when your package has been scanned into their system, as well as throughout the shipping process.
INTERNATIONAL SHIPPING We do offer international shipping options via USPS Priority Mail International and DHL Express. Rate is determined by weight, size and destination. Please take special care in entering your address for international shipments to help reduce risk of a lost package. Commonplace is not responsible for customs delays, fees, charges or taxes that may be required by your country upon receipt of shipment at customs or at delivery to your door.
USA RETURNS Email email@example.com with your order number to begin your return. Returns are accepted within 20 days of items being received (as shown by your tracking number). Gifts purchased November 15th through December 11th are eligible for an extended return period ending January 1st.
As a small neighborhood shop, we have unfortunately felt the need to install a small return shipping and restocking fee as of October, 2020. We will provide a return shipping label upon request, deducting a $2.99-$12 fee from the value of your return depending on the size and weight of the item(s) being sent back (small lightweight items $2.99, larger heavy items closer to $12). Returns for us are always a conversation and we're committed to quality service in our return process, including fast communication, processing, and answers to your questions. Please let us know if there is anything we can do to ensure happiness with your purchase, and thank you for your understanding.
We ask that return requests are only made for items in unused and original condition. Original shipping costs are not refundable (always $5.99 or less in the USA). We do not assume responsibility for packages lost or damaged while being returned without proof of delivery to us at Commonplace. Items in our sale section are not eligible for returns. Please pack breakable items with care - the journey can be a rough one.
INTERNATIONAL RETURNS International returns are accepted within 10 days of receipt of item(s) and at the cost of the customer. Email firstname.lastname@example.org with your order number to begin your return. We do not assume responsibility for packages lost while being returned without proof of delivery to us at Commonplace. Commonplace does not refund for original shipping costs at this time.
SHIPPING QUESTIONS? Don't hesitate to email us at email@example.com with any questions regarding shipping or returns. Items in our sale section are not eligible for returns.
LOCAL PICK UP
Locals that prefer to shop online can select in-store pick up at checkout for no charge. We'll promptly pack your order and your selections will be available to grab at any time during our regular store hours. Just pop in and let us know you're there to pick up!